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Terms and Conditions

Last Updated: February 21, 2026

Effective Date: February 21, 2026

1. Introduction

Welcome to Boyasa ("we," "our," or "us"). Boyasa is a technology platform connecting customers with drivers and delivery partners for ride-hailing and courier delivery services across Nigeria, Ghana, and Kenya.

By accessing or using the Boyasa platform, mobile applications, or website (collectively, the "Platform"), you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Definitions

  • User: Any person who accesses or uses the Platform.
  • Customer: A User who requests ride-hailing or delivery services.
  • Driver/Rider: A User who provides transportation or delivery services through the Platform.
  • Business: A registered business entity using the Platform for delivery or logistics services.
  • Company: A fleet operator or logistics company managing multiple drivers through the Platform.
  • Services: Ride-hailing, package/courier delivery, and related technology services.
  • Platform: The Boyasa mobile applications, website, and related technology infrastructure.

3. Account Registration

To use our Services, you must create an account. You must be at least 18 years old to register. By registering, you represent that all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect unauthorized use of your account.

4. User Roles and Responsibilities

For Customers

  • Provide accurate pickup and dropoff locations.
  • Make timely payments for services rendered.
  • Do not transport illegal goods or items prohibited by law.
  • Treat drivers and delivery partners with respect.
  • Cancellation fees may apply after a driver/rider has accepted your order.

For Drivers/Riders

  • Maintain a valid driver's license and vehicle insurance at all times.
  • Ensure your vehicle meets Boyasa's safety standards.
  • Complete background checks as required.
  • Provide professional and courteous service.
  • Comply with all applicable traffic and transport laws.

For Businesses

  • Provide accurate business registration information.
  • Fulfill orders promptly and as described.
  • Maintain accurate pricing and inventory information.
  • Provide responsive customer service.

For Companies (Fleet Operators)

  • Manage fleet and driver information accurately.
  • Ensure all drivers maintain proper licenses and insurance.
  • Comply with all applicable transport regulations.
  • Maintain adequate insurance coverage for your fleet.

5. Services Provided

Boyasa provides a technology platform that connects customers with independent drivers and delivery partners. Boyasa is not a transportation company and does not provide transportation services directly. All transportation and delivery services are provided by independent contractors.

Services include: ride-hailing (motorcycle, tricycle, car), package and courier delivery, and business logistics solutions.

6. Pricing and Payments

Fares are calculated based on distance, time, vehicle type, and demand (surge pricing may apply). Prices are displayed in local currency (NGN for Nigeria, GHS for Ghana, KES for Kenya).

Boyasa charges a commission on each completed transaction. Commission rates vary by service type and are disclosed within the Platform. Payment is processed through our integrated payment providers including Paystack and Flutterwave.

Refunds for eligible transactions will be processed within 5–7 business days.

7. Cancellation and Refund Policy

Customers may cancel orders before a driver accepts without penalty. Cancellations after driver acceptance may incur a cancellation fee. Drivers who cancel accepted orders may face penalties affecting their account standing.

Disputed charges should be reported to [email protected] within 48 hours of the transaction.

8. Platform Commission

Boyasa retains a commission of 15% on ride-hailing services and 18% on delivery services from amounts paid by customers. Detailed commission schedules are available in the Platform settings.

9. Intellectual Property

The Boyasa name, logo, and platform are protected by intellectual property laws. You may not use our trademarks without written permission. By submitting content to the Platform, you grant Boyasa a non-exclusive license to use that content for service improvement purposes.

10. Prohibited Activities

You must not: engage in fraudulent activities, harass or discriminate against other users, transport illegal goods, attempt to manipulate the Platform's systems, share your account with others, or circumvent our payment systems.

11. Limitation of Liability

To the maximum extent permitted by law, Boyasa's liability is limited to the amount paid for the specific transaction giving rise to the claim. Boyasa is not liable for: accidents during trips, loss or damage to goods in transit, acts of independent contractors, or indirect/consequential damages.

12. Dispute Resolution

Disputes should first be raised with our customer support team at [email protected]. Unresolved disputes will be subject to mediation before arbitration. These Terms are governed by the laws of the Federal Republic of Nigeria. For users in Ghana, Ghanaian law applies; for users in Kenya, Kenyan law applies.

13. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We comply with the Nigerian Data Protection Regulation (NDPR), Ghana Data Protection Act, and Kenya Data Protection Act 2019.

14. Updates to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

15. Multi-Country Operations

Nigeria: Operations comply with FCCPC regulations and NDPR data protection requirements.

Ghana: Operations comply with NCA regulations and the Ghana Data Protection Act (Act 843).

Kenya: Operations comply with CAK regulations and the Kenya Data Protection Act 2019.

16. Contact Information

For questions about these Terms, contact us at: